How Do I Compose and Send a New Message?

To compose a message:

• Click the New Mail icon in the Quick Actions menu in the upper-left corner of the Convergence UI, or
• Click Write in the Messages section of the Convergence UI.

The Compose tab consists of the following parts:

• Toolbar menu

  The toolbar menu contains the following icons:

  • Send: Sends the message to the respective recipients.

  • Attach: Attaches a file to the message.

  • Save: Saves the message as a draft which you can refer later.

  • Bcc: Enables you to send a blind copy of the message to recipients.

  • Options: Enables you to add more features to your messages.

  • Cancel: Closes the current tab and returns to the Messages view.

• From: This field contains a drop-down list with all the configured sender profiles you have for this account. This field is not displayed if you have not configured external POP accounts. This list includes the name followed by the email address of each configured external account. Convergence enables you to collect email from other POP accounts in addition to the default account.

  This feature enables you to receive, send, reply, or forward email from or to other email accounts that support POP access. To know more about how to set up external accounts in Convergence, see Collecting Email From External Accounts.

• To and Cc fields to include receivers email addresses.

• Subject field.

• Message format menu bar.

To compose and send a new message:

1. Click the Write icon on the center panel to display the Compose tab.

   The Compose tab contains the To, Cc and Subject fields.

2. Enter the email addresses of the recipients who should receive your message in the To field. Use a comma to separate multiple addresses.

   Alternatively, click the Address Book icon next to the To field to select the email address. To send a copy to a recipient, enter the email addresses in the Cc field or click the Address Book icon next to the Cc field to select email addresses.

   Convergence provides an address book auto completion feature. This feature needs to be enabled at the back-end Convergence server. When enabled, enter the first few characters of the display name of the recipient. The list of entries that closely match the entered characters from the Address Book appear in a drop-down list. See How Do I Add Contacts from Address Book?.

3. To send a blind copy to a recipient, click the Bcc icon. Optionally, click the Address Book icon next to the Bcc field to select email addresses from the saved list.

   The Bcc field appears. Enter the email address in the Bcc field.

4. Enter the subject of your message in the Subject field.

5. Click the Options icon in the top toolbar.

   The expanded message icons are shown.

6. From the priority drop-down list, select the required priority.

   The priorities are Normal, Urgent, and Low. By default, the messages are sent with normal priority.

7. From the Receipt drop-down list, select an option.

   The options are:

   • None: Does not perform any action when the recipient receives this message.

   • Read: Sends a notification when the recipient reads the message.

   • Delivery: Sends a notification when this message is delivered to the recipient.

   • Delivery and Read: Sends a notification when your message is delivered and read by the recipient.

8. Select the Rich Text check box to include rich text features in the mail editor.

9. Click in the message text box and enter the text of the message.

   To attach a message to the mail, see Attaching Files to Messages.

10. Click Send to send the message.